DirectVapor.com — The Best Place to Buy Mods?

Direct Vapor Online vape store — The Best Place to Buy Vape Mods?

Any vaper should know that choosing the right brand and device is not enough to guarantee a satisfying vaping experience. There are too many players in this growing industry, and not all names and companies involved in selling e-cigarettes are sincere in whatever they say in their ads. Therefore, it is equally important to find the right place to purchase any product, so as to ensure that your vaping experience will bring you nothing but trouble-free and totally enjoyable moments from beginning to end.

Out of all the retailers of vaping devices and accessories today, Direct Vapor has become one of the most popular due to their competitive prices, customer service, and a long list of products. Direct Vapor sells almost anything you would need to start vaping, upgrade to a more advanced device, and ultimately get into mods and sub ohm vaping.

We have taken our time to review their products and services and see whether they are, indeed, the best place to buy e-cigs, including mods—the latter being the most advanced among all vaping devices.

Getting to Know Direct Vapor

Direct Vapor is a retailer of various vaping essentials and accessories such as e-liquids, vape pens, mods, variable and sub ohm batteries, chargers, tanks, cases, starter kits, coils, drip tips, tools for rebuilding, and other frills. They pride themselves in carrying the most reputable brands in the industry. Committed to changing the lives of smokers by giving them the power to control, Direct Vapor is a continuously growing name that has become a favorite for vapers from all over the world.

Why do we love the Direct Vapor?

Lowest Price Guaranteed

One of the top reasons why many vapers opt to buy their vaping gear from Direct Vapor is their highly competitive prices. They boast of the lowest prices in the market. They challenge every customer to find another shop that sells the same products at lower prices and promise to match them just in case.

Anyone who enjoys vaping would understand that doing so is a continuing process of learning and experience, to maximize the satisfaction that this wonderful lifestyle option offers. That being said, it is easy to understand that vaping would lead you to purchase your first, your second, your third—and so on—device or e-liquid to find your match, experience something new, or simply discover what more vaping has in store.

Having a one-stop shop that has it all at highly competitive prices is like finding gold in a mountain of rocks. It is a treasure that must be taken advantage of and cherished. As Direct Vapor swears to match or give refunds for lower prices being implemented by other authorized US resellers, excluding closed out, out-of-stock, clones, and refurbished products. Anyone who buys from Direct Vapor has 15 days to search for a reseller who sells the same product/s at a lower price to benefit from this guarantee.

No Clone Zone

As part of their commitment to selling ‘superb products’ from highly regarded brands, Direct Vapor makes sure they are a no-clone zone. This means that you will not find any clone or fake products being sold and presented as the real thing on their site, or through any of their affiliates, for that matter. This is particularly important to consider, especially when purchasing mods.

Mods involve complex features that require quality builds and high standard materials. Otherwise, you may be looking at a ticking time bomb that is waiting to explode right on your face.

Free Shipping

Direct Vapor makes every purchase even more worth it by offering free domestic shipping without requiring any minimum amount from their customers. We have heard plenty of positive responses regarding their fast turnaround time. Direct Vapor pledges same-day shipping for all orders placed on or before 12 PM EST. Most customers receive their orders within two days, except for those in Alaska and Hawaii, which may take up to two weeks, as they transparently state on their website.

60 Day Manufacturer’s Warranty

With practically everything being mass produced nowadays, having some warranty for factory defects, at the very least, is a must-have. Direct Vapor is at the forefront of such service, providing their customers with a 60-day warranty for products with factory defects. This covers all their products except for cartomizers, clearomizers, e-liquids, tanks, and atomizer heads for sanitary and hygiene purposes.

While they make sure that their products come from the best names in the market, there are still chances of defective units being released due to the high volume of orders that are placed in their store every day.

As a way to counter this, Direct Vapor allows all customers to contact them regarding any faulty device within 60 days. They will send you an RMA (Return Merchandise Authorization), and then you will need to send them back the product within 20 days for a replacement. Return shipping costs are refunded for validated defective products.

15 Day Return Policy
Not that it happens a lot, but in cases where you receive the wrong product or simply change your mind about your order, Direct Vapor has a 15-day return policy that is very convenient and reassuring. For as long as the product is unopened, you can return it for restocking without having to pay for a fee. Returns are required to undergo the same process as with sending back products with factory defects—you must contact them first to get an RMA.

Although this return policy does not apply to unsatisfied customers (like what some e-cig companies proudly offer), having the option to return an unopened item to get a full refund out of your order (and with technically free shipping) is always better than nothing.

Direct Vapor Review Summary

We are obviously impressed at how Direct Vapor provides its services and guarantees customer satisfaction. This is an understatement, given the fact that we have not even discussed their professionally-built, user-friendly, and info-packed website. Add to that their enticing affiliate and wholesale programs and their preparedness in providing proper vaping education through their web content, campaigns, and ads—all things that make them one of, if not, the best mod retailers around.

DirectVapor Online Store
QuitDay Rating: 91/100 by

  • Destinee Perry

    Direct Vapor has the worst customer service I have ever spoken with. All these qualities that you have listed sound fantastic, but are not carried out by the company. Both their reviews on the Better Business Bureau and Facebook refute these claims, explaining how Direct Vapor truly regards their customers. They took my money and sent me a confirmation email with a copy of my invoice. Weeks later I was checking the mail every day and decided to call and ask when I would receive my product. They told me my order was actually incomplete from the beginning, even though they had already taken my money, and that my order could not be sent until I turned in an age verification. I am in favor of age verification, but if they did not know I was old enough to purchase the product yet, how could they legally take my money? And they never told me about this age verification, they were just keeping my money and not giving me anything- no product, no emails, no phone calls, nothing. My friend that is younger than I am ordered exactly the same thing a week before and did not have to complete an age verification of any kind (it was also his first experience with this company), he received his product about a week later. The company continued to say that it was my fault they did not send my product for not verifying my age, even though I had already purchased the items. Then, they informed me that even if I did the age verification today, the items I have already purchased are no longer in stock. So they took my money without verifying my age, never told me they needed the verification, then sold the products I already bought to someone else. When I called, the representatives were very unconcerned with my satisfaction and not at all worried about losing my sale. These people obviously don’t care at all about the people they cater to. If something goes wrong with your order, they will do everything in their power to avoid taking any portion of responsibility over the situation. Do yourself a huge favor, and order somewhere else.

  • Pissed Customer

    Diectvapor.com – (BUYER BEWARE)

    This company does not care about customer service or shipping out the correct product. With a home site in Florida and customer service based out of South Carolina they have a lot to be desired for. This third party customer service group that is paid to be the middle man couldn’t care less wether they help you or not. This customer service group also manages vaporfi.com. I had a terrible experience with direct vapor and their contracted customer service group. I ordered coils and received batteries and when I contacted the “Customer No Service Group” they told me to send them a picture of the batteries proving their mistake. I was then informed that the item i ordered was no longer available. I said I want a full refund plus the $7.95 shipping since they shipped me the wrong stuff. They told me shipping would NOT be refunded and I was like WTF are you serious? They then said I would have to ship the batteries back in order to receive any refund even though what i ordered coast $20 more than the batteries. After several phone calls with multiple representatives I had to wait in anticipation for an email to confirm I was able to get the $20 back (They said they haven’t received the email from me proving I had batteries instead of coils due to answering phone calls) I was told that once they confirmed my email that I would “possibly” be credited back if approved. So a few hours later I got my email stating I would receive my $20. I know some people might say I would have sent it all back. But at this point I just wanted to be done with the whole situtation.

    If you live in a free country do as you wish. But if I were you I’d stay the hell away from Directvapor.com

  • Lilo

    Wow no costumer service, no replay, don’t buy!!

  • Cristina Lemon

    Terrible service and product delivery. 3rd time now that I have placed an order and then never received it. They don’t contact you to let you know they are back ordered or the product is no longer available. They also give you the run around on giving refunds for the orders hey cannot fulfill. Will NEVER shop here again!!!

  • Throwable Account

    Don’t buy from them. *EVER*
    * Send you the wrong items, looks like they do that to a lot of people based on previous complaints.
    * Ask for proof that they messed up (really? you think they are used to it by now)
    * Ignore you anyways.

  • Candy Darling

    Do not buy from this company, every review you are seeing here about
    being stuck in processing limbo hell here is beyond what you expect.
    They will bill you, they will send a statement to the shipping company
    that you chose that a product is on the way, and then they will send
    nothing. HOWEVER what they WILL do is tell you to call back and forth to
    the shipper and ask if it is there and insist it has left their
    warehouse for weeks when it HAS NOT. They do this so they can take
    money from your bank account, hold it and send you nothing while
    claiming your item is on the way and you CAN’T cancel the order because
    they don’t have it. Except they do, they have sent nothing at all. They
    have only created a label at the shipper which can sit forever. They
    claim to be a U.S. company but a quick search online reveals in the V.P.
    own words :

    Direct Vapor
    is a distributor of China branded products within the USA. We have
    negotiated a 60 day warranty period, with the manufacturers to offer our
    customers, on manufacturing defects. We do not offer a trial or a
    return if the customer does not like the product. This is explained in
    the customer service tab The reason we do not pay for the customer to
    return an item is that we need to ensure the item is indeed defective.
    If the item is defective we credit the cost the customer paid to return
    the item and pay to ship a new replacement. In the event the item is
    found to be not defective, we return the item and we pay to return it.
    Our testing department did not find any defects and we paid to have it
    returned to you. Once you receive the item, if you are still having
    issues getting the item to turn on, we will be happy to assist via phone
    or a video Skype Call.

    Matt *******
    VP Customer Experience

    So they are waiting to get their products from China to ship from
    Florida. This is why it takes so long, this is why they break so fast. I
    am still in this limbo from an order. They have a 50% negative rating
    with the BBB. That is where you can find the response I pasted above.
    This was supposed to be a simple, basic order and it has turned into a
    ridiculous, weeks long wait and unprofessional mess of a customer
    experience I wouldn’t want anyone else to go through. I will be sharing
    this with everyone I know if they do not rectify this situation
    immediately.

    • Regina Barner

      I too have had the same problem you had. Still waiting in coil limbo. Now happy.

  • AMG

    I’ve purchased from DirectVapor on a number of occasions and have never had a problem with my order. I am currently vaping on my Alien kit which arrived 4 days after I placed my order, and that’s using the free shipping option. I have no complaints and I would recommend DirectVapor to anyone looking for low price options on their vaping gear.

  • Diego Gomez

    Excellent and I suppose unbeatable prices on all the best brands. Great customer service. I really appreciated being able to call in and speak about the challenges faced with placing my first order with DV. The representative took great care of me and made the right adjustments to expedite my order.
    I look forward to doing more business with DV in the future.

  • Death Heaven

    I’ve been shopping with DirectVapor for about 1 year. Thus far I’ve received my orders fairly quickly and when issues arose, reaching out to customer service was not much of a hassle. I love directvapor’s mod and rda selection, always keeping it fresh. A few months ago my order was late and I received an email saying that it would arrive soon and shit, it did. I try not to behave so entitled about my online purchases but if I pay for quick shipping I better get it quick and with this company it’s consistent.

  • HipMobile

    My vape arrived earlier than I expected. I shopped here because their prices were lower compared to other shops I’ve been too. I was surprised by the great quality of it too! I didnt have any issues with the order and customer service was patient with me when I needed to change my order at the last sec.

  • Carlos Corbeira

    Direct Vapor is the best place to go for all of your Vaping products. They have literally everything you need at unbeatable prices. Their website is very easy to use and has all the information you need when you are trying to find the right product for you. They also have great customer service that can help you when you can’t figure out what you need on your own. Thank you Direct Vapor for doing such an awesome job.

  • KHartlee

    I can’t believe some of the reviews I’m seeing!! For months now Direct Vapor has been my go to shop for all things vapor related. My orders arrived in a timely fashion. On a few occasions even earlier than expected! I only needed customer service once due to my mistake with an order. They were easy to get ahold of and very accommodating. Also not to mention but the prices are AMAZING compared to many of the other vapor stores. I will admit in the begging I was a little skeptical but the quality is no different compared to the more expensive ones sold. I also absolutely loved the free shipping option. Can’t wait to place my next order for the strawberry shortcake ice cream flavored one!!!! Never shopping for my vape anywhere else.

  • Courtney M. Lindsey

    Very impressed with my experience at Direct Vapor. I needed a gift and wasn’t familiar with their product so I had a few questions when shopping on their site. They were so helpful from the beginning. I couldn’t believe it, but they also price matched my gift! I was shocked! And their customer service was outstanding. I am a stickler for customer service and they won me over with all the help they gave and never made me feel as if I were a burden or was asking too many questions – and I asked A LOT of questions 🙂 My order arrived in time and the gift was a huge hit! I will be a repeat customer for sure!

  • Natasha Ayers

    Direct Vapor has been my go-to for a long time now… they are amazing with online customer service, I have contacted them via social media, email, phone… all times, I have gotten great responses and help from them. Their prices are what sold me in the first place because like a marketplace they offer consistently lower prices on authentic, non-clone items. The free shipping is pretty fast and the overall experience for me has been super positive. I’d happily recommend them to anyone looking for the best vape products and selection.

  • Forest Sanders

    Will they leave it at the door or mailbox?

    • Regina Barner

      They’ll do either.

  • Regina Barner

    Believe the negative reviews. I too have received good service from them in the past. Not with this last order. It’s been since February 11 I submitted an order. It is now march 4th and I’m still waiting. The guy said it hadn’t even left the warehouse. That was a week ago I called. I got an email saying 5 days ago it was going to be shipped. Still waiting.
    They had no problem taking my money but I still have no product.
    Good luck with this. Their customer service is really lacking. And here I sit with no coils.

  • Jafo

    I ordered a RDA on Tuesday morning, its now Friday evening and it has not even been shipped? Screw that! I ordered another item from another site on the same morning and I already have it! SUCKS!